Terms and Conditions

Man and a Van Islington Terms and Conditions

These Terms and Conditions set out the basis on which Man and a Van Islington provides removal, man and van and related services within the United Kingdom. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

1.1 In these Terms and Conditions, the following expressions have the meanings set out below:

a. Company means Man and a Van Islington.

b. Customer means the person, firm or organisation booking the services of the Company.

c. Services means any man and van, moving, collection, delivery, loading, unloading, packing, or related services provided by the Company.

d. Goods means the items, furniture, personal possessions or other property which are the subject of the Services.

e. Service Address means any address at which the Services are to be provided, including collection and delivery locations.

f. Contract means the agreement between the Customer and the Company incorporating these Terms and Conditions.

2. Scope of Services

2.1 The Company provides man and van and removal services primarily within Islington and surrounding areas, as well as throughout the wider UK where agreed in advance.

2.2 Unless otherwise agreed in writing, the Services are limited to the collection, transport and delivery of Goods as described by the Customer at the time of booking.

2.3 Any additional services, such as packing, dismantling and reassembly, or handling of unusual or heavy items, must be agreed before the booking is confirmed and may be subject to additional charges.

3. Booking Process

3.1 Bookings may be made by the Customer by contacting the Company and providing full details of the required Services, including:

a. Collection and delivery addresses.

b. Date and preferred time of the move.

c. A clear description of the Goods, including any bulky, fragile or high value items.

d. Details of access, such as floor levels, lift availability, parking restrictions and any known obstacles.

3.2 The Company will provide an estimate or quotation based on the information supplied. All estimates are given in good faith but are not binding if the information provided by the Customer is incomplete or inaccurate.

3.3 A booking is only confirmed when the Company has accepted the booking details, issued a confirmation, and, where required, received any applicable deposit.

3.4 The Customer is responsible for ensuring all booking information is accurate and up to date. Any changes must be notified to the Company as soon as possible and may result in changes to the quoted price or availability.

4. Pricing and Estimates

4.1 Prices may be based on hourly rates, fixed quotes, distance travelled, volume of Goods, or a combination of these factors, as confirmed at the time of booking.

4.2 The Company reserves the right to adjust the price if:

a. The Services take longer than anticipated due to factors not disclosed at the time of booking, such as poor access, additional floors, or waiting time.

b. The volume or nature of the Goods exceeds that described during booking.

c. Additional Services are requested by the Customer on the day.

4.3 Any parking charges, congestion charges, tolls, low emission zone charges or similar costs incurred in connection with the provision of the Services will be added to the final invoice.

5. Payments

5.1 Payment terms will be communicated at the time of booking. The Company may require a deposit to secure the booking, with the balance payable on or before completion of the Services.

5.2 Payment must be made in the form accepted by the Company at the time of booking. Cash payments, if accepted, are due immediately on completion of the Services. Electronic payment methods may be required to clear before the Services commence.

5.3 The Customer is responsible for ensuring that sufficient funds are available to meet payment obligations. The Company reserves the right to withhold delivery of Goods or cease work if payment is not made in accordance with the agreed terms.

5.4 If payment is not received when due, the Company may charge interest on the overdue amount at the statutory rate and recover any reasonable costs incurred in pursuing payment.

6. Cancellations and Amendments

6.1 If the Customer wishes to cancel or amend a booking, they must notify the Company as soon as possible.

6.2 The following cancellation terms will usually apply unless otherwise stated at the time of booking:

a. More than 7 days before the scheduled move date: any deposit paid may be refunded or transferred, subject to an administrative charge if specified by the Company.

b. Between 7 days and 48 hours before the scheduled move date: the Company may retain all or part of the deposit to cover lost bookings and administration.

c. Less than 48 hours before the scheduled move date, or on the day itself: the Company may charge up to 100 percent of the quoted price.

6.3 If the Customer is not present at the agreed time and location, or fails to provide access, parking arrangements or necessary instructions, this may be treated as a late cancellation and full charges may apply.

6.4 The Company will use reasonable endeavours to provide the Services on the agreed date and time. However, if the Company needs to cancel or amend a booking due to circumstances beyond its control, it will inform the Customer as soon as reasonably practicable and, where possible, offer an alternative date or a refund of any deposit paid. The Company will not be liable for any consequential loss arising from such cancellation or delay.

7. Customer Responsibilities

7.1 The Customer is responsible for:

a. Ensuring all Goods are suitably packed, labelled and ready for transport unless packing services have been agreed.

b. Securing and protecting fragile, delicate or high value items, and advising the Company of their nature before the move starts.

c. Ensuring that all Goods to be moved are owned by the Customer or that the Customer has the full authority of the owner to move them.

d. Arranging suitable parking at the Service Addresses, and obtaining any permits or permissions required from local authorities, property owners or managing agents.

e. Ensuring that access is safe, clear and reasonably practicable, including informing the Company of any access restrictions or known hazards.

7.2 The Customer must not include in the Goods any items that are illegal, hazardous, explosive, flammable, corrosive, perishable or otherwise unsuitable for transport, such as gas cylinders, firearms, ammunition, chemicals or live animals.

7.3 If the Company discovers prohibited items among the Goods, it may refuse to move them, and the Customer may be charged for any resulting delay or additional work.

8. Waste Regulations and Disposal

8.1 The Company operates in accordance with applicable UK waste regulations.

8.2 The Services do not automatically include disposal or clearance of waste, rubbish or unwanted items. Any disposal services must be agreed separately and may require additional charges.

8.3 Where the Company agrees to remove items for disposal, it will do so in line with relevant waste transfer and environmental regulations. The Customer confirms that any items supplied for disposal are theirs to dispose of and do not include hazardous or controlled waste unless expressly agreed.

8.4 The Customer must not request the Company to dispose of items unlawfully, including fly-tipping or leaving items on the street without permission. The Customer will be liable for any fines, penalties or costs arising from such unlawful requests or actions.

9. Liability and Limitations

9.1 The Company will take reasonable care in handling and transporting the Goods. However, the Company's liability for loss or damage is subject to the limitations set out in this clause.

9.2 The Company will not be liable for:

a. Normal wear and tear, minor marks or scuffs, or damage resulting from the pre-existing condition of the Goods.

b. Loss or damage arising from faulty or insecure packing carried out by the Customer.

c. Loss of data or information contained on electronic devices, regardless of the cause.

d. Loss or damage where the Customer has failed to inform the Company of fragile or high value items in advance.

e. Damage caused by the Customer or by third parties not under the Company's control.

9.3 The Company's liability, whether for negligence, breach of contract or otherwise, shall, to the extent permitted by law, be limited at the Company's option to one of the following:

a. Repairing the damaged item, where practicable and reasonable.

b. Replacing the item with one of similar type and condition.

c. Paying the lesser of the repair cost or the current market value of the item, subject to any applicable cap on liability.

9.4 The Company will not be responsible for any indirect or consequential losses, such as loss of profit, loss of opportunity, loss of enjoyment, or costs arising from delays, missed appointments or inability to use the Goods.

9.5 Nothing in these Terms and Conditions limits or excludes the Company's liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or any other liability which cannot be excluded under applicable law.

10. Delays and Events Beyond Control

10.1 The Company will make reasonable efforts to arrive and complete the Services within the agreed timescale. However, times are estimates only and are not guaranteed.

10.2 The Company will not be liable for any delay or inability to perform the Services due to events beyond its reasonable control, including but not limited to severe weather, traffic congestion, accidents, road closures, breakdowns, mechanical failures, strikes, civil disturbances or acts of government.

10.3 If an event beyond the Company's control occurs, it will take reasonable steps to minimise disruption and, where appropriate, rearrange the Services.

11. Insurance

11.1 The Company may hold relevant insurance cover in respect of its business operations. Details of cover limits and conditions may be made available upon request.

11.2 The Customer is encouraged to arrange their own additional insurance cover for valuable or fragile items and for any risks not covered by the Company's insurance or these Terms and Conditions.

12. Complaints and Claims

12.1 If the Customer wishes to raise a concern or complaint, they should notify the Company as soon as possible, ideally on the day of the move or within a reasonable time thereafter.

12.2 Any visible loss or damage to Goods should be reported to the Company on completion of the Services or within a short period, providing clear details and, where possible, photographs.

12.3 The Company will investigate any properly notified complaint and may request further information or evidence from the Customer. The Customer should retain the damaged item for inspection, if reasonably possible.

12.4 Any claim will be considered with reference to these Terms and Conditions, any agreed inventory, and any applicable insurance conditions.

13. Access, Health and Safety

13.1 The Company reserves the right to refuse to carry out any part of the Services if, in its reasonable opinion, doing so would pose a risk to health and safety or cause damage to property which cannot reasonably be prevented.

13.2 The Customer must inform the Company of any known risks at the Service Addresses, such as structural issues, loose flooring, low ceilings or other hazards.

13.3 The Customer must ensure that children and pets are kept away from working areas during the move, to allow the Company's staff to work safely.

14. Data Protection and Privacy

14.1 The Company may collect and process personal information about the Customer for the purposes of providing the Services, administering the booking and handling payments and queries.

14.2 The Company will take reasonable steps to keep such information secure and will not sell or disclose it to third parties except where required for the performance of the Services, for legal or regulatory reasons, or with the Customer's consent.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.

16.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.

16.3 The Contract is between the Company and the Customer. No other person shall have any rights to enforce any of its terms.

16.4 The Company may revise these Terms and Conditions from time to time. The version in force at the time of the Customer's booking will apply to that Contract.

16.5 By confirming a booking or allowing the Services to commence, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.