Privacy Policy
Man and a Van Islington Privacy Policy
This Privacy Policy explains how Man and a Van Islington collects, uses, stores and protects personal data relating to customers and potential customers in the Islington area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all Man and a Van Islington customers in our service area, including anyone who makes an enquiry, books a service, or otherwise interacts with us in relation to our man and van and removal services.
Who We Are and Scope of This Policy
Man and a Van Islington is a removals and transport service operating in the Islington area. In relation to the personal data you provide to us, we act as the data controller. This means we determine the purposes and means of processing your personal data. This Privacy Policy applies to all customers and prospective customers in the Islington area and to all personal data we process in connection with providing our services.
Personal Data We Collect
We collect and process different categories of personal data depending on how you interact with us. The types of personal data we may collect include:
Identity data such as your name, title or preferred form of address.
Contact data such as your address, collection and delivery addresses, and any other contact details you choose to provide.
Service data such as details of the items to be moved, access information for properties, preferred dates and times, and any other instructions you provide that are relevant to the service.
Booking and transaction data such as quotes provided, bookings made, dates and times of services, and payment-related records. We do not store full payment card details; any card processing is carried out securely by third party payment processors.
Communication data such as information you provide when you contact us by phone, through online forms, or by other means in relation to an enquiry, quotation or booking.
Technical and usage data such as basic information about how you use our website or online forms, to the extent that this is required to operate our site and services. Where we use cookies or similar technologies, we only do so in accordance with applicable law.
How We Collect Your Data
We collect personal data directly from you when you contact us to request a quote, make a booking, or ask a question about our services. This may be by telephone, through an enquiry form or quote form, or in other written communication. We may also collect additional information during the course of providing our services, for example if you provide updated access information or amended collection or delivery details.
We may receive some personal data indirectly where a third party contacts us on your behalf, for example if an agency or another organisation arranges a move for you. In such cases we treat the personal data with the same level of protection as if you had provided it directly.
Lawful Basis for Processing
We only process your personal data where we have a lawful basis under the UK GDPR. Depending on the context, we rely on the following lawful bases:
Performance of a contract: We process your personal data where it is necessary to take steps at your request before entering into a contract or to perform a contract with you. This includes providing quotes, confirming bookings, and carrying out removals and related services.
Legitimate interests: We may process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This can include managing our relationship with you, improving our services, handling enquiries and complaints, and maintaining records of services provided.
Legal obligations: We may process personal data where we need to comply with legal or regulatory obligations, such as record-keeping, accounting, or responding to lawful requests from public authorities.
Consent: In limited circumstances we may rely on your consent, for example where required for certain types of electronic marketing. Where we rely on consent, you have the right to withdraw it at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide quotes for man and van services, removals, and deliveries in the Islington area.
To confirm and manage bookings, including sending you information about dates, times, and any changes to your booking.
To carry out collections, removals, and deliveries safely and efficiently, including using access information and instructions you provide.
To manage payments, invoicing, and accounting related to services you receive.
To respond to your enquiries, feedback, or complaints and to keep a record of our communications with you.
To manage our relationship with you as a customer, including keeping you informed about essential service information.
To maintain business records, analyse our operations, and develop or improve our services, where this is compatible with your rights and expectations.
To comply with legal obligations, resolve disputes, and enforce our agreements.
Data Sharing and Processors
We do not sell your personal data. We only share personal data where it is necessary for the purposes described in this Privacy Policy, where we have a lawful basis, and where appropriate safeguards are in place.
We may share personal data with trusted third party service providers who act as data processors on our behalf. These may include payment processors, IT or hosting providers, and providers who assist us with managing bookings or communication tools. These processors are only permitted to use your personal data in accordance with our instructions and are required to keep it secure.
In some cases we may need to share personal data with insurers, professional advisers, or public authorities where required by law or where necessary to establish, exercise, or defend legal claims.
Where we use subcontractors to assist in providing removal or delivery services, we may share only the personal data strictly necessary to carry out the specific service, such as your name, contact details, and collection and delivery addresses.
Data Retention
We keep your personal data only for as long as is necessary for the purposes for which it was collected and to meet any legal, accounting, or reporting requirements.
In general, personal data relating to quotes and bookings is retained for a period that allows us to manage our relationship with you, deal with any queries, complaints or disputes, and comply with our legal obligations. This will typically be several years from the date of the last service, in line with applicable limitation periods and accounting rules.
Where we no longer need personal data for the purposes set out in this Privacy Policy, we will securely delete it or anonymise it so that it can no longer be associated with you.
International Transfers
Our primary operations are based in the United Kingdom. If we use service providers located outside the United Kingdom or the European Economic Area and this involves transferring personal data internationally, we will ensure that appropriate safeguards are in place to protect your data, such as standard contractual clauses or other mechanisms recognised by data protection law.
How We Protect Your Data
We take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. Measures may include access controls, secure storage, and limiting personal data access to those who have a business need to know. While no system can be completely secure, we work to protect your information in line with applicable data protection requirements.
Your Data Protection Rights
Under the UK GDPR, you have a number of rights in relation to your personal data. These rights apply to all Man and a Van Islington customers in our service area, subject to certain legal conditions and exemptions. Your rights include:
Right of access: You can request confirmation as to whether we process your personal data and request a copy of the personal data we hold about you, together with certain information about how we use it.
Right to rectification: You can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.
Right to erasure: In certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or if you withdraw consent where consent was the lawful basis.
Right to restriction of processing: You can request that we restrict the processing of your personal data in certain situations, such as while we are verifying its accuracy or considering an objection you have raised.
Right to object: You can object to our processing of your personal data where we rely on legitimate interests as our lawful basis, including any related profiling. We will stop processing your data unless we have compelling legitimate grounds to continue or need to process it for legal claims.
Right to data portability: Where our processing is based on your consent or on a contract and carried out by automated means, you have the right to receive the personal data you provided to us in a structured, commonly used and machine-readable format and to request that we transmit it to another controller where technically feasible.
Right to withdraw consent: Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing that took place before the withdrawal.
Exercising Your Rights and Complaints
You can contact us at any time to exercise your data protection rights or to raise any questions or concerns about how we handle your personal data. We will respond to your requests in accordance with applicable data protection law and may need to verify your identity before acting on a request.
You also have the right to lodge a complaint with the data protection supervisory authority if you are unhappy with how we have handled your personal data. In the United Kingdom, the supervisory authority is the Information Commissioner's Office. We would, however, appreciate the chance to deal with your concerns first and encourage you to contact us so we can try to resolve any issue.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data, or changes in applicable law. Any updated version will apply from the date it is published. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data as a Man and a Van Islington customer in the Islington area.
