These Terms and Conditions set out the basis on which Man And A Van Islington provides moving, transport, loading, unloading and related services within the UK. By making a booking, confirming a quotation, or allowing work to begin, the customer agrees to be bound by these terms. These conditions are designed to be clear, fair and practical, and they apply whether the service is a simple man and a van service in Islington, a multi-item collection, or a larger domestic or commercial move. Please read them carefully before proceeding with a booking.

Throughout these terms, references to “we”, “us” and “our” mean the service provider operating under the name Man And A Van Islington. References to “you” and “your” mean the customer, hirer, sender, recipient, or any person acting on their behalf. If any part of these terms is unclear, it is your responsibility to raise the issue before the job starts. These terms apply alongside any written quotation, booking confirmation, service notes, or lawful instructions given at the time of collection or delivery.

We reserve the right to update these terms from time to time. The version in force at the time the booking is accepted will apply to that booking, unless a change is required by law or regulation. Nothing in these terms affects your statutory rights where you are dealing as a consumer. If any clause is found to be unlawful, invalid or unenforceable, the remaining clauses shall remain in full force and effect.

Booking Process

Bookings are accepted subject to availability and are only confirmed once we have acknowledged the request and, where required, received any deposit or booking fee. A quotation may be provided based on the information you supply, including the type of items, access conditions, floor level, parking restrictions, distance, timing, and any special handling requirements. If any of the information later proves to be inaccurate or incomplete, we may revise the price, alter the vehicle size, adjust staffing, or decline the work if the revised requirements cannot reasonably be met.

When you make a booking for Man and a Van Islington, you must ensure that all details are correct and that you have authority to enter into the agreement. You are responsible for providing accurate information about goods, addresses, access, staircases, lifts, loading restrictions, and any items requiring dismantling or reassembly. We may rely on your instructions and are not responsible for delays or extra costs arising from incorrect or omitted information. Any changes requested after confirmation may be treated as an amended booking and may result in additional charges.

We may ask for photographs, item lists, or additional information before confirming the job. This helps us assess the work fairly and allocate the appropriate resources. A booking does not guarantee that we will accept items that are prohibited, unsafe, excessively heavy, poorly packed, or likely to cause damage to property, vehicle, or persons. We may refuse or pause a move if we believe the service would be unlawful, unsafe, or outside the agreed scope.

Payments

Payment terms will be set out in the quotation or booking confirmation. Unless otherwise agreed in writing, payment is due on completion of the service, before unloading in some cases, or at the point specified by us. We may accept payment by bank transfer, card, or another agreed method. Cash may only be accepted where expressly stated in advance. Prices may be quoted on an hourly basis, a fixed-price basis, or a combination of labour, travel time, waiting time, and additional service charges.

All quoted prices are based on the information available at the time of quotation. If there are changes to the job on arrival, including extra items, additional stops, waiting time, poor access, or significant delays caused by the customer, we may charge extra at the applicable rate. Any congestion or parking charges, tolls, disposal fees, penalties caused by customer instructions, or other third-party costs may also be added to the final amount where applicable. If a deposit or booking fee has been taken, it may be non-refundable unless stated otherwise.

Late or failed payment

If payment is not made on time, we reserve the right to charge interest and/or recovery costs to the extent permitted by law. We may suspend further services, withhold goods where lawful, or refuse future bookings until outstanding sums are settled. If a payment is reversed, disputed without reasonable cause, or found to have been made by an unauthorised person, we may treat this as a breach of contract and seek recovery of any associated loss or cost.

Cancellations and Amendments

You may request a cancellation or amendment by giving us notice as soon as possible. The amount payable, if any, will depend on the timing of the cancellation, whether labour or a vehicle has already been allocated, and whether third-party costs have been incurred. If you cancel with sufficient notice and no costs have been incurred, a refund may be issued at our discretion or in line with the booking confirmation. Where notice is short, a cancellation fee may apply to cover administration, reserved capacity, and lost work opportunities.

For man and van hire in Islington, same-day or next-day bookings may be particularly difficult to reschedule once resources have been allocated. If you are not present at the agreed time, or if we cannot access the collection or delivery point due to circumstances within your control, this may be treated as a late cancellation or failed booking. We may also charge waiting time if you ask us to remain on site beyond the reasonable allowance specified for the job.

Our Liability and Limitations

We will take reasonable care when handling goods and operating our vehicles. However, our liability is limited to the extent permitted by law. We are not responsible for loss or damage caused by inaccurate information provided by you, poor packing, unsuitable packaging, inherent fragility of items, hidden defects, or circumstances beyond our reasonable control. Unless otherwise agreed in writing, we do not accept responsibility for dismantling or reassembly unless it forms part of the booked service.

Where we move furniture, appliances, boxes, or other items as part of a Man And A Van Islington service, you must ensure that goods are adequately packed, protected and labelled where appropriate. We are not liable for minor scuffs, cosmetic marks, or damage to items that are already defective, loosely assembled, or improperly secured. Any claim for loss or damage must be made promptly and supported by reasonable evidence, including photos and a description of the item and incident. We may inspect the goods before a claim is processed.

Insurance

We maintain insurance cover appropriate to the nature of our services, including public liability and, where applicable, goods-in-transit cover. Insurance does not create unlimited liability and does not override the exclusions and limits set out in these terms. Certain items may be excluded from cover, including cash, jewellery, bullion, precious stones, documents, passports, antique items, or other high-value goods unless declared in advance and agreed in writing. If you require enhanced protection, you must request this before the job starts.

Any claim notification should be made as soon as reasonably possible and in any event within a reasonable time after the incident is discovered. Failure to report damage or loss promptly may affect the ability to investigate and may reduce or remove any recovery available. We will not be liable for indirect or consequential losses, including loss of profit, missed appointments, business interruption, or emotional distress, except where such liability cannot lawfully be excluded.

Customer Responsibilities

You must ensure that the goods, premises, and access routes are ready for the service at the agreed time. This includes arranging parking where required, obtaining permission for entry if necessary, ensuring that items are safe to move, and protecting fragile surfaces, floors, or walls where appropriate. If permits, access codes, concierge approval, or loading restrictions apply, you must make these arrangements in advance unless we have expressly agreed to do so.

You are responsible for removing or securing any hazardous, prohibited, or restricted items before the move begins. You must not ask us to handle anything unlawful, dangerous, or unsuitable for transport. If we discover such items, we may refuse to carry them and may end the booking if the situation creates a safety or legal risk. We are entitled to rely on your assurance that all goods are lawful and safe to move.

Waste Regulations

Where the service includes disposal, clearance, or removal of unwanted items, all waste handling will be carried out in accordance with applicable UK waste laws and duty of care obligations. Waste must be described accurately, and we may refuse to take items that are illegal, hazardous, contaminated, or otherwise unsuitable for carriage or disposal. Examples may include asbestos, clinical waste, chemicals, pressurised containers, electrical waste needing specialist treatment, and items subject to separate regulation.

By instructing us to remove waste, you confirm that you have the right to dispose of the items and that the waste is not fly-tipped, stolen, or unlawfully dumped. We may ask for additional information about the source and nature of the waste. If necessary, we may require a waste transfer note, proof of ownership, or other documents. The customer remains responsible for the accuracy of any description of waste provided to us, and any misdescription may result in additional charges, refusal of service, or reporting to the relevant authority where required by law.

We aim to dispose of waste only through lawful and authorised channels. If recyclable materials, reusable goods, or items suitable for donation are identified, we may separate them where practical, but we are under no obligation to do so unless expressly agreed. Any disposal fees, recycling fees, skip-site charges, or specialist treatment costs will be passed on where applicable. Waste removed under a man and van service in Islington remains subject to our operational policies and all relevant environmental obligations.

Unacceptable Items

We will not transport or dispose of items that are prohibited by law, unsafe, or likely to contaminate other goods. This includes, without limitation, explosives, firearms, illicit substances, live animals, and any item requiring specialist licensing unless we have expressly agreed and are legally permitted to carry it. If such items are discovered, we may refuse collection or end the job without refund for time already spent and may seek compensation for any loss, cleaning, or disposal cost arising from the incident.

Delays, Force Majeure and Events Beyond Our Control

We are not liable for delay or failure to perform our obligations where the delay or failure is caused by events outside our reasonable control. These may include severe weather, traffic disruption, road closures, accidents, vehicle breakdown, industrial action, accidents involving third parties, government restrictions, or emergency situations. Where practicable, we will contact you to advise on revised timings or alternative arrangements, but we do not guarantee that every delay can be avoided or eliminated.

If a force majeure event prevents completion of the service, we will use reasonable efforts to resume the job or rearrange it where feasible. Any refund or partial charge will depend on the work already completed and the costs already incurred. We are not responsible for losses arising from missed deadlines, missed connections, or business interruption caused by events beyond our control, provided we have acted reasonably.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. If you are a consumer, you may also benefit from mandatory protections under local consumer law that cannot be excluded by contract. Any dispute that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory legal rules provide otherwise.

General Provisions

Nothing in these terms is intended to limit rights that cannot legally be limited, including rights relating to death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. Any failure by us to enforce a right or remedy on one occasion shall not prevent us from enforcing that right later. Headings are included for convenience only and do not affect interpretation. These terms form the entire agreement between the parties in relation to the booked service unless expressly varied in writing.

By proceeding with a booking for Man And A Van Islington, you confirm that you have read, understood and accepted these Terms and Conditions. They are intended to provide a fair and transparent framework for every man and a van service we undertake, whether the job involves transport, lifting, clearance, or a combination of these services. If a quotation, service note or written agreement contains specific additional terms, those terms will apply alongside these conditions where they do not conflict with the law.